Voicemail action

Overview

The Voicemail action in Stack allows you to send a pre-recorded voicemail directly to a contact. This feature is perfect for follow-ups, notifications, or delivering specific messages without needing a live call.

Action Name

Voicemail

Action Description

This action sends a pre-recorded voicemail file to the selected contact.

Action Details

Field	Description	Mandatory
Action Name	The name of the action, which is set as “Voicemail”.	Yes
Drop Your File	Upload the pre-recorded voicemail file you wish to send. Ensure the file format is compatible with voicemail playback.	Yes

How to Configure

Name the Action

• Ensure the “Action Name” is set to “Voicemail” to clearly identify the action.

Upload the File

1. Click on the Upload file button.
2. Choose a pre-recorded voicemail message from your local system.
3. Once uploaded, play the message to confirm it’s the correct one.

Save

• After configuring, remember to save the workflow to apply these changes.

Suggested Triggers

To maximize the effectiveness of the Voicemail action, consider using it with these triggers:

• Appointment No-Show: Automatically send a voicemail if a contact misses a scheduled appointment, prompting them to reschedule.
• Follow-Up Reminder: Trigger a voicemail if a contact hasn’t responded to previous communications within a specific timeframe.

Example

Trigger:

• “Appointment Status Changes” changed to “No-Show”

Action:

• “Voicemail”

Uploaded File:

• “Reschedule.mp3” (a pre-recorded message encouraging the contact to reschedule their missed appointment)

In this example, the workflow detects when a contact does not show up for an appointment and automatically sends a voicemail, encouraging them to reschedule. This approach enhances engagement without the need for manual follow-up.