View & Edit AI Response Info in Conversations

Gain insight into AI-generated responses and make real-time updates to your knowledge base directly from your conversation view in Stack. This feature enhances transparency and accuracy, giving you more control over AI interactions.

AI Response Info in Conversations

With AI Response Info, you can:

View the AI’s underlying components, such as prompts, intents, actions, and data sources.
Directly edit knowledge base entries, like FAQs or website data, from within the conversation view.
See updates reflected instantly in AI responses.

This feature is available for all AI messages, AI workflow actions, and bot trial messages in your conversations.

Benefits of AI Response Info

Transparency: Understand how the AI generates its responses, including the prompts, intents, and data sources used.

Control: Modify FAQs and website information directly to ensure accuracy.

Efficiency: Update data sources in real-time, improving AI performance without leaving the conversation.

Available AI Response Info

Response: The actual reply from the AI to the contact. While you can edit this response to guide future interactions, note that it won’t change the response already sent in the conversation.
Prompt: The instructions the AI followed. You can edit this directly in the AI Response Info sidebar.
Intent: The goal or purpose of the response. This cannot be changed in the sidebar. Visit the Conversation AI settings to adjust the intent.
Sources (Knowledge Chunks & FAQs): The origins of the AI bot’s response, either from a URL used to train the bot or an FAQ from the knowledge base entries.

Steps to View & Edit AI Response Info

Navigate to the Conversation View: Open a conversation where AI-generated messages are present.
Identify the AI Message: Locate the message generated by the AI. An AI icon will appear below it.
Open AI Response Info Sidebar: Click on the AI icon to open the AI Response sidebar.

Frequently Asked Questions

Q: Will editing the prompts or sources in the conversation view affect all AI responses?
Yes, any changes made to the knowledge base (e.g., FAQs or website data) will be updated immediately and impact all future AI responses that utilize this data.

Q: How will I know if AI information has been edited?
Edited entries will be tagged with an “Edited” label in the sidebar.

Q: Can I undo changes made to the knowledge base?
You cannot “undo” changes, but you can re-edit the information to revert it to its previous state.