Error: "The message was not delivered due to high-quality user experience"
Understanding the Issue
Section titled “Understanding the Issue”When you encounter the error message, “The message was not delivered due to high-quality user experience,” it’s due to Meta’s restrictions on marketing messages. These restrictions are in place to maintain a high-quality user experience by preventing excessive promotional messaging.
Why Does This Happen?
Section titled “Why Does This Happen?”Meta may temporarily block additional marketing messages to a user if they receive certain marketing templates within a single day. However, utility templates, such as order confirmations, payment reminders, and account updates, are not affected by these restrictions and can still be delivered.
How to Resolve the Issue
Section titled “How to Resolve the Issue”Option 1: Use a Utility Template
Section titled “Option 1: Use a Utility Template”To bypass the restriction, consider using a utility template. These templates are designed for non-promotional purposes and include:
- Order confirmations
- Payment reminders
- Account updates
Sending a utility template should ensure your message is delivered without any issues.
Option 2: Retry Sending the Marketing Template Later
Section titled “Option 2: Retry Sending the Marketing Template Later”The block on marketing messages is usually temporary. After some time, you can attempt to resend the marketing template, and it may be successfully delivered.