Facebook Troubleshooting - Lead Ad Debugging

If you’re experiencing issues with your Facebook Lead Ads in Stack, don’t worry! We’re here to help you get back on track.

Common Issues and Solutions

1. Lead Ads Not Syncing

If your leads aren’t syncing from Facebook to Stack, try the following steps:

• Check Facebook Permissions: Ensure that Stack has the necessary permissions to access your Facebook account. You can do this by visiting the Facebook Business Integrations settings.
• Reconnect Your Account: Sometimes, simply disconnecting and reconnecting your Facebook account in Stack can resolve syncing issues.

2. Missing Leads

If you notice that some leads are missing:

• Verify Lead Access: Make sure the lead access is correctly set up in your Facebook Ad Account settings.
• Check Lead Filters: Review any filters applied in Stack that might be excluding certain leads.

3. Duplicate Leads

To address duplicate leads in Stack:

• Review Lead Sources: Ensure that leads are not being imported from multiple sources, causing duplicates.
• Adjust Import Settings: Check your import settings in Stack to prevent duplicate entries.

Additional Resources

For more detailed instructions and troubleshooting tips, visit our Facebook Lead Ads Help Center.

Feel free to reach out to our support team if you need further assistance. We’re here to help!