How to Use the WhatsApp Media Templates
We’re thrilled to introduce a fantastic new feature to our Stack Mobile Apps: WhatsApp Media Template Support! Now, you can send media-rich WhatsApp messages directly from your mobile app using pre-approved templates.
What’s New
Section titled “What’s New”You can now use the following WhatsApp media templates:
- Text
- Images
- Videos
- Files
- Location Sharing
How It Works
Section titled “How It Works”- Open your Stack mobile app and select your desired account.
- Navigate to the Conversations section and start a new WhatsApp conversation or continue an existing one.
- Choose the appropriate template type (Text, Image, Video, File, or Location).
- Finalize your content and hit send—it’s that simple!
Why This Matters
Section titled “Why This Matters”- Enhance Communication: Engage with your customers through richer, more dynamic messages while on the go.
- Save Time: Utilize pre-approved templates to streamline your messaging, even when you’re away from your desktop.
- Boost Efficiency: Simplify mobile support, sales, and follow-ups via WhatsApp.
Frequently Asked Questions (FAQ)
Section titled “Frequently Asked Questions (FAQ)”Q1: Do I need to update my app to access this feature?
A: Yes, ensure your Stack app is updated to the latest version to access this feature.
Q2: What media types are supported in WhatsApp templates?
A: You can use text, images, videos, files, and locations in your media templates directly from the mobile app.
Q3: Can I create or edit templates in the app?
A: No, template creation and approval are managed via the web platform. The mobile app allows you to send pre-approved templates.
Q4: Will my previous templates work on the mobile app?
A: Yes, all existing approved media templates are available for use on mobile.
Q5: Is this feature available for all users in a account?
A: Yes, both admins and users with access to the account can send WhatsApp media templates via mobile.