In app call for IVR

Overview

What is In-App Call for IVR?

The In-App Call for IVR feature in Stack enhances your Interactive Voice Response (IVR) system by allowing calls to be routed not only to phone numbers but also directly to a staff member’s mobile phone or their Stack app, available on both web and mobile platforms.

Configuration

How to Configure In-App Call for IVR

1. Navigate to Settings and select My Staff.
2. Click on Edit next to the staff member you wish to configure.
3. Go to the Call & Voicemail Settings section.
4. Choose your preferred option from the Default Channel for IVR:
   • Web App: Receive IVR calls on the Stack web app.
   • Mobile App: Receive IVR calls on the Stack mobile app.
   • Phone Number: Receive IVR calls on a phone number.

Supported Communication Channels

What Are the Supported Channels?

Staff members can select one of the following as their default communication channel for IVR calls:

• Web App: Receive calls directly on the Stack web app.
• Mobile App: Receive calls on the Stack mobile app.
• Phone Number: Direct calls to a specified phone number.

Channel Selection

What Happens If I Want to Choose Multiple Channels?

Currently, you can only select one channel as the default for receiving IVR calls. The option to choose multiple channels simultaneously is not available at this time.