Conversations & phone
The unified inbox, phone and calling, text messaging, email sending and WhatsApp.
- Overview of Conversation Filters
- Activity Cards in Conversations
- Attachments Made Easy in Conversations
- Contact Engagement score
- Conversations - Snippets
- Conversations: Adding Internal Comments and Mentioning Users
- Conversations: Group Chat for SMS
- Guide to Quick Replies for Facebook & Instagram
- How to Save Draft Messages in Conversations
- Instagram DM - Workflow Action
- Internal Chat: Private Team Communication
- Live Chat
- Right Panel & Expandable Sidebar in Conversations
- Select SMS To and From Numbers
- Unread VS Read - Must Manually Mark as Read
- View & Edit AI Response Info in Conversations
- Workflow Action - Log External Call
- Conversations FAQs
Calling
Section titled “Calling”- How to Enable Call Transcriptions for Recorded Calls
- Call Connect & Missed Call Text-Back
- Call Forwarding to Your Stack Phone Number
- Call status marking calls as completed when the client didn’t answer the call
- Call Status Workflow Trigger Setup
- Cannot find contacts in live transfer window - warm transfer
- Number Intelligence - Number Validation, Spam Detection, and Unknown Caller
- Ring Incoming call to multiple users
- Voicemail Drop File Conversion
- Where and how to configure the Missed Call Text Back feature
Text messaging
Section titled “Text messaging”- Understanding the Potential Delivery Issues of Text Messages with Shortened URLs
- How do I prevent my messages from being filtered by carriers(30007)?
- How to Use Messaging Analytics for Stack Phone
- Incoming SMS only shows up in Conversation / not forwarding to the forwarding number
- SMS Restriction History
- Stack Phone Messaging Policy
- Using media in SMS campaign - how will it look on receiver’s device?
Texting compliance (A2P)
Section titled “Texting compliance (A2P)”- A2P Opt-In Form - Privacy Policy and Terms and Conditions Guidelines
- Campaign Rejection Reasons and Resolutions
- Configuring Sender ID and Opt-Out Language for SMS Compliance
- Forbidden message categories for SMS and MMS in the US and Canada
- Know Your Customer (KYC) in the United Kingdom
- Message throughput (MPS) and Trust Scores for A2P 10DLC in the US
- Regulatory Bundle and Address Creation for Accounts
- Updated Messaging Policies for Canadian 10DLC Numbers: A2P Registration Requirements
- Brand Registration Step by Step Guide and FAQs
- Campaign Registration Step by Step Guide and FAQs
- Fixing Failed Number Registrations (A2P Local and Toll-Free)
Email sending & deliverability
Section titled “Email sending & deliverability”- Dedicated Email Sending Domains Overview & Setup
- What is a dedicated IP in LC email?
- What is email Bounce Suspension, and how to avoid it
- Creating and Managing Custom Unsubscribe Links
- How to Add a Domain and Verify DNS Record
- Achieving Compliance: Meeting Google and Yahoo’s Email Sender Requirements in 2024
- Deleting Your Stack Email Sending Domain
- Enhanced Email Verification for Campaigns
- Google Postmaster Tools
- How to Resubscribe After Unsubscribing from an Email List
- List of all outgoing system generated emails
- Managing Default Unsubscribe Links in Stack Email
- Microsoft Smart Network Data Services (SNDS)
- SSL Certificates for Dedicated Stack Email Domains
- Step by Step guide to Creating Custom Unsubscribe Links
- Workflow Action based on Email Event Clicked/Opened
- Send Test Email Error in Campaign’s Email step: An error occurred, please try again
- Why won’t my DNS records work in SquareSpace?
- How to create a WhatsApp Template?
- How to Enable WhatsApp in your account?
- About your WhatsApp Business phone number’s quality rating
- How to Cancel WhatsApp subscription
- How to Change Your WhatsApp Business Display Name
- How to Convert a Marketing Template into a Utility Template Using the Template Rewriter
- How to Delete WhatsApp Phone number
- How to Use the WhatsApp Media Templates
- How to Verify Your Business on Meta
- How to Verify Your Phone Number on WhatsApp Business
- Marketing Opt-out Button to Your Message Template
- Per-User Marketing Template Message Limits
- Template Categorisation Guidelines
- View policy violation details for your WhatsApp Business account
- WhatsApp - Messaging Limits
- WhatsApp - Workflow Integration
- WhatsApp Bulk Action
- WhatsApp Business Display Name Guidelines
- WhatsApp Business Profile Management
- WhatsApp Coexistence Feature
- WhatsApp Contact Management and Smartlist
- WhatsApp Delivery Status under Workflows
- WhatsApp Flows: In app Appointment Booking
- WhatsApp Media Templates
- WhatsApp Schedule Send
- WhatsApp Voice Note
- WhatsApp Voice Notes in the Mobile App
- WhatsApp: Customer Service Window Check
- WhatsApp: Send Message Templates (Snippets)
- WhatsApp: Template Level Analytics
- WhatsApp: Workflow Statistics
- Why a WhatsApp Message Was Not Delivered
- Why You Can’t Edit Certain WhatsApp Templates
- WhatsApp FAQs
- Error: “The message was not delivered due to high-quality user experience”
- Error: The message was not delivered due to the “WhatsApp undelivered” error
- How to Fix a disabled WhatsApp Business Account
- How to troubleshoot Account that’s connected to WhatsApp Coexistence doesn’t have the option to disable it
- Issue: Old Whatsapp Voice Notes Appearing Blank in Conversations
- Troubleshooting a Restricted WhatsApp Business Account
- WhatsApp Messages Errors: Meta Chose Not to Deliver and Message Undeliverable
Can't find what you need? Call or text +1 787 665-9212 or email support@stackapp.co.© Stack · Privacy · Terms