Conversation AI Post-Appointment Booking Actions
Welcome to the exciting enhancements in Stack’s Conversation AI platform! We’re introducing a powerful feature that allows you to configure actions after an appointment is booked, making your user experience smoother and more efficient.
Key Features
Section titled “Key Features”Objective
Section titled “Objective”When a contact successfully books an appointment, you might want to manage what happens next. Stack now offers two key capabilities to enhance your post-appointment interactions:
- Put the Bot to Sleep: Automatically pause bot responses once an appointment is booked.
- Trigger a Workflow: Start specific workflows right after an appointment is confirmed.
Solution
Section titled “Solution”To meet these needs, we’ve added two new settings in the Appointment Booking configuration:
Put the Bot to Sleep
Section titled “Put the Bot to Sleep”- Description: This feature allows you to pause the bot’s automated responses after an appointment is booked.
- Customization: You can specify how long the bot should remain inactive, ensuring no further automated messages are sent during this time.
Trigger Workflows
Section titled “Trigger Workflows”- Description: You can now initiate one or more workflows automatically after an appointment is booked.
- Configuration: Use the dropdown menu to select and configure multiple workflows that will be triggered post-booking.
Both of these settings can be enabled at the same time, providing a highly customizable experience tailored to your specific needs.
With these tools, Stack empowers you to manage post-appointment interactions with ease and precision. Enjoy the flexibility and control over your communication processes!