How to troubleshoot Account that's connected to WhatsApp Coexistence doesn't have the option to disable it

If your Stack account connected to WhatsApp Coexistence doesn’t have the option to disable it, here’s how you can resolve the issue.

Understanding WhatsApp Coexistence

The WhatsApp Coexistence feature in Stack allows businesses to seamlessly integrate their existing WhatsApp Business App account with advanced CRM tools powered by the WhatsApp Cloud API. This integration is perfect for businesses looking to scale their conversations or integrate additional functionalities like payments, shipping, and leads management.

Solution: Disconnecting WhatsApp Coexistence

To disable the WhatsApp Coexistence feature, you can disconnect the integration directly from your WhatsApp mobile app. Follow these steps:

1. Open your WhatsApp Business App on your mobile device.
2. Navigate to the settings where integrations are managed.
3. Locate the option for connected services or integrations.
4. Find the Stack integration and tap on the Disconnect button.

By following these steps, you can successfully disconnect the integration, giving you control over your WhatsApp Business App usage. If you encounter any issues or need further assistance, feel free to reach out to Stack support for help.